Analytics Vidhya
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Analytics Vidhya

All Quiet on the United Front?

United Airlines Crisis Strategy After the Doctor Dao Incident

An Analysis of United Airlines’ Crisis Strategy Following the Flight 3411 Incident in 2017

What was United Airlines’ Crisis Strategy?

First, watch this video showing what happened. But be warned it may stay with you for a while. The screaming alone is a bit haunting.

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Graham Waters

Graham Waters

I’m a Data-Driven Dreamer, a scientific art lover, a story-teller, and the proud owner of a Teacup Yorkie. Follow me on Substack for even more content!