Commons.fm and Anbotux announce the interoperability of their respective Chatbot technologies.
Madrid . 27th February 2018. Commons.fm, the platform that builds Personal Artificial Intelligence for chatbots adapted to reactivate environments and Anbotux, the Customer Centric analytics and Customer Behavior Understanding platform announce the interoperability of their respective solutions.
With this integration the customers of Commons.fm including a myriad of big brands will have the opportunity to add personalization to chatbots and get extra-insights for their Business Intelligence system.
“After a first generation of chatbot for engagement a new generation of chatbots with identified users being required by intensive in customer care industries as banks, insurance companies, airlines, utilities, etc. will require an increasing level of personalization” says Álvaro Gonzalo from Commons.fm, “the API based interoperability let the customers eager to empower their chatbot channel and improve the customer experience of chatbots”.
“We thank Commons.fm for integrating our solution and wish it will bring both companies joint opportunities in the next future” says David Culebras, VP Sales of Anbotux. “We are excited with this integration. Our vision of creating a complementary platform, easy to integrate with APIs for chatbot ecosystem was positive, and we confirm that our technology is adding value for enterprises by reusing data to personalize the interaction, get extra customer insights to know better enterprises customer base.
Commons builds Personal Artificial Intelligence: influencer-by-affinity networks, Autonomous Agents inspired in real people’s personality and empathic chatbots. Awesome tech inside uniquely designed products in a lot of different channels (FbMessenger, Web, Twitter, Telegram, …) to communicate with your clients.
A tech firm that takes a design-based and human-centered approach, understanding and addressing people’s desires and future needs, helping organizations in the public and private sectors innovate.
Anbotux is pioneering the use of Big Data & AI for customer care and chatbot ecosystem in a different point that language. Anbotux aims to help to understand the behavior of users and make feasible a more empathetic customer care interaction especially in the emerging channel, the Chatbots. Anbotux technology is designed to get easily integrated in the current architecture with APIs to make easy for customer to pick-up technologies from different vendors to create very robust solutions.