MuleSoft with Slack

Integrating MuleSoft with Slack is one of the powerful automations seen on the unified CRM platform.

We know that with MuleSoft, users can integrate data between systems and Slack is well known for its specialization in workflow automation.

Initiating a message in Slack is all it takes for the automation process between MuleSoft and Slack.

In the below use case, when a user requests installation of an app, it needs to be approved by the admin of the slack workspace. This manual approval process is automated with the support of MuleSoft.

Prerequisites :

1. Create an Application on slack using slack API https://api.slack.com/apps
2. Create a channel in the slack workspace where MuleSoft sends the messages.
3. Slack connector or HTTP Requester with appropriate credentials can be used within MuleSoft to make Slack API calls.

Steps:

1. User requests for installation of an application.

2. Approval or denial response is sent to MuleSoft.

Within MuleSoft, based on the approval or denial payload, message along with the slack scopes is sent to the channel. Also, copy of the installation response is sent directly to the user or the requester.

MuleSoft Workflow

Messages on Slack channel

Message sent to Slack User or App Requester

This shows the seamless connection between Slack and MuleSoft and shows how elegantly people and systems can be orchestrated :)