Restoring incorrect APIS transfer
Hello, this is APIS team.
We have adjusted the swap policy for better service since we noticed multiple cases of transfer without Two-way swap on APIS platform(apis.mn) after Mainnet launch.
Here is the guide to restore when you have transferred ERC-20 APIS Token or APIS Mainnet Coin without Two-way swap.
We APIS team cannot provide any help in the actual process and you need to proceed yourself.
■ You can restore when you have transferred ERC-20 APIS Token to PC Wallet.
■ You can restore when you have transferred APIS Mainnet coin to Ethereum based Wallets(e.g. MyEtherwallet).
■ We can’t help you when you transfer APIS Mainnet Coin to an exchange.
■ You can’t restore if a wallet is not registered on PC Wallet or the private key/Keystore file is missing.
(1) When you transferred ERC-20 APIS token to PC Wallet without Two-way swap
- Follow the instruction from no.1 if a Keystore file or Private key of a wallet you sent ERC-20 APIS Token is missing.
- Follow the instruction from no.3 if you have a Keystore file or Private key of a wallet you sent ERC-20 APIS Token.
- The process is the same when you select a Private key.
1. Click “Backup Wallet” after selecting the wallet you sent ERC-20 APIS tokens from.
2. Download Keystore file after verification.
3. On MyEtherWallet, go to Select Send Ether & Token → Select Keystore / JSON File → Upload Keystore file → Input Password → Click Unlock
4. You can check the amount of ERC-20 APIS token on the lower right side, ‘Show All Token’.
5. When you confirm the amount, please complete Two-way swap via APIS platform at MEW before you use any of the services we’re providing.
(2) When you sent APIS Mainnet coin to Ethereum based Wallets(e.g. MyEtherWallet) without Two-way swap
- Follow the instruction from no.1 if a Keystore file or Private key of a wallet you sent APIS Mainnet coin is missing.
- Follow the instruction from no.3 if you have a Keystore file or Private key of a wallet you sent APIS Mainnet coin.
- The process is the same when you select Private key.
1. On MyEtherWallet, go to ‘View Wallet info’ → Select Keystore / JSON File → Upload Keystore file → Input password → Click Unlock
2. Download Keystore File
3. Start APIS Core Wallet and Click ‘Create Wallet’.
4. Select LOAD Wallet → Keystore file and verify with password after the upload.
