The challenges of a global UX team
You know that moment when you’re trying to solve a problem and you’re not sure which direction to take? You start searching other products, in the hopes of finding one that has already solved the issue you’re working on. When you eventually find such a product, you find out that their solution might not be the best fit for what you need.
Wouldn’t it be great if we could learn from each other and from other designers in the industry? There are so many amazing designers out there that solve complex problems on a daily basis. Learning from them and their experiences, reading about the dilemmas they had, going over their iterations and understanding how they reached their conclusions — could make us better at what we love to do.
We’ve decided to do our part in making this a reality by sharing the challenges we face as a growing global UX team. Say hello to the Design at Spot blog.
Meet the team 👋
We’re a global UX team, working in different business units, advocating for UX and design issues. We collaborate with each other and stay aligned with the guidelines from Spotlight (our Design System).
We’re in charge of our products’ user experience and user interface. This includes:
- Designing new features and products
- Improving existing user flows and screens
- Conducting user research, user interviews and surveys to fully understand our users
- Gathering user feedback, analyzing user behavior and suggesting UX improvements
Our work process
We lead the UX process from the very beginning till the end when the feature/product has been released.
The process can change according to the task, the product or the business unit, but in general this is our process:
- Opening a UX task
- The problem: Understanding and defining the problem we are trying to solve. Researching how this problem or similar problems were solved by others.
- Our users: Defining our user’s persona(s) and their journey/flow.
- Mock-ups: Trying out different directions and creating mocks with our design solution. Creating a prototype to check the user’s flow (and that we actually solved the problem).
- Feedback: Sharing our mockups/prototype with our Product Managers, Dev teams, UX designers, internal & external users and getting their feedback.
- Handoff preparation & implementation: Improving our design solution (as a result of the feedback we received), adding guidelines and preparing the file for dev handoff, and collaborating with the dev team to create our solution.
- Ongoing step — UX improvements: We conduct UX research, document our insights and then suggest UX improvements.
This process helps us achieve results, impact the work and position the UX as an important and valuable part of the organization. We have so much more to share, but that will have to wait for our next blog post…
