Virtual Waiting Room awaits
The COVID-19 health crisis has created an unprecedented amount of insecurity and fear among many individuals. People are more aware than ever of the potential to spread germs and get sick when they come into contact with others. High-risk individuals, including both the elderly and those with underlying health conditions, have been forced to increase the measures they take to protect themselves. The coronavirus has permanently changed the way many people view health and wellness. Even with vaccines and treatments for the illness, anxiety remains and the need for confidence in sanitation and safety will likely remain in a post-COVID world.
But let’s focus on potential solutions rather than the negative repercussions. Living in a highly advanced technological age, there is a multitude of opportunities to grow to and operate your business efficiently and effectively and now is the perfect time to seek them out and get a leg up on the competition.
For example, because of the restrictions imposed by government and the new social norm the need to give your customers a safe and orderly way to pick up their order or visit your store is paramount.
Considering an online Queue Management System could further strengthen your competitive advantage. What is a virtual queue management system?
It’s a software that handles walk in traffic and manages wait times, as its primary feature. It’s also a management solution that allows virtual customer service by managing digital and physical (walk-in) customer interconnection and routing. To see a quick example of how the system could operate, refer to ibehere.today.
It is a huge improvement of traditional queuing which is the act of making customers wait in line to be served by a customer care representative and if they leave, they will lose their spot. Add bad weather and COVID induced anxiety into the mix and your chance of a customer returning or even staying in line diminishes by the second.
You may want to think about repurposing your waiting room because it will not exists in the new normal. It’s time to reimagine the way you conduct your business before your competition does.
