How Listening is Your Best Business Skill to Improve

Among consumers, 91% say they would stay loyal to a supplier after a good call and 82% of customers say they would switch suppliers after a bad call experience. The bottom line? Customer service is king. Keeping your consumer base happy is invaluable; if not for them your business wouldn’t even exist!

While personally you may not be able to control the industry pricing ebb and flow or technical issues, but you can make every opportunity to serve each customer as efficiently as possible. From a customer’s perspective, the highest request for customer service providers is to simply understand where they are coming from. This includes call center staff having knowledge of an individual’s service history, to be proactive about issues and how to solve them, and even keeping the call center’s location as close as possible to home. Customers expect high quality customer service just as much as they expect high quality good, and can you blame them?

It takes more to reach customers than just offering quality services at fair prices. Making your consumers feel listened to, valued, and treating them with respect can go a long way. Are you meeting your customer’s expectations? Take a look at this infographic for more on the state of customer loyalty, how to improve your business’s customer service skills, and how boosting these skills can return greater rewards.