Fostering Psychological Safety
Originally published November 2, 2023
Imagine a classroom where asking questions feels scary. Students stay silent rather than risk embarrassment if they say something silly. Sound familiar?
Now picture the opposite. Hands shoot up nonstop. People eagerly share ideas and ask clarifying questions without hesitation. Missteps become learning moments, not mistakes.
In this psychologically safe zone, great ideas can come from anywhere. People gain courage to speak up, learn from each other, and co-create understanding together. The wisdom of the many multiplies each individual’s growth.
Doesn’t that sound like the kind of open, trusting environment we all want on our teams? One where people feel respected and valued enough to build on perspectives and debate rigorously but thoughtfully.
It won’t happen by accident. But the payoff for nurturing psychological safety is immense. Here are some impactful, common sense ways to get there:
First, set the tone personally as a leader. Model vulnerability. Share challenges openly and admit mistakes. Make it clear you welcome fresh ideas and questions.
Give credit publicly when team members do speak up. Avoid harsh judgement that could discourage them next time.
Coach managers to listen first, then facilitate discussions rather than dictate outcomes. Seek to draw contributions out.
Allow rigorous debate but once decided, commit fully so people feel safe moving forward.
Develop contingency plans upfront to reduce pressure. Build in flexibility to pivot gracefully when needed.
And don’t forget to have pulse checks through quick surveys or anonymous channels. Uncover blindspots before they become problems.
With consistency, care and courage, leaders can create an environment where people feel free to imagine, create and voice solutions together, without inhibition or fear.
That’s the formula for unlocking our teams’ fullest potential. Stay tuned for more tips on fostering this collaborative mindset. Up next: Building teams designed to innovate.
