How we approach DesignOps at athenahealth

Jennifer Cardello
Jun 15, 2018 · 4 min read


Our DesignOps charter

DesignOps systems

Experience Definition Framework

Experience Measurement Framework

The standard tools and research instruments we provide to scrum teams to ensure we build the right things and build the things right.

Research Council

Forge Design System

The team

There’s so much more to do!


athenahealth design

We're a group of user experience designers, researchers, and developers working to empower millions of patients and providers. Our Medium collection highlights original content written by our team. Learn more and apply to join our team at www.athenahealth.com/careers/design

Jennifer Cardello

Written by

Vice President, Strategic and User Experience Insights at Fidelity (former head of DesignOps at athenahealth)

athenahealth design

We're a group of user experience designers, researchers, and developers working to empower millions of patients and providers. Our Medium collection highlights original content written by our team. Learn more and apply to join our team at www.athenahealth.com/careers/design