“5 things I wish someone told me before I became a CEO” with Chelle Neff of Urban Betty

An interview with Phil La Duke

Don’t sweat bad reviews. The busier you get, the more online reviews you are going to receive. And that’s not a bad thing AT ALL. Let me warn you though, about 1% of them are going to be negative. You’re not pizza, you can’t please all the people all the time. I remember the first negative review that we received on Yelp. I cried for several hours and couldn’t sleep all night. Now when we get one, of course, I am peeved. However, it only lasts 30 minutes max. I will warn you, take time before you respond to that review. Get your emotions under control and be professional.

As a part of our series about strong women leaders, I had the pleasure of interviewing Chelle Neff. Chelle has been a leader in the U.S. salon industry since founding Urban Betty in 2005. As the CEO, Neff has successfully grown Urban Betty year after year and today has a salon…