5 Things You Need To Know To Successfully Manage a Team, With Anne Chow, President of AT&T National Business

My movement would be all about “busting biases.” I believe that much strife in this world is brought about because of biases. Some of these biases are conscious and out in the open. Many are not. Regardless of what the characteristic, dimension, or root of the bias is — religious, political, cultural, ethnic, gender, functional, generational, geographic, visual — if we could help others and ourselves surface these biases in ways that are constructive, versus destructive, we would be able to build a stronger foundation of respect and trust. We could then move onto understanding — and perhaps even appreciation — realizing that what makes us strongest is our differences. And these differences create richness in our lives and spark innovation, while also helping each of us to grow on a very personal level.

I had the pleasure of interviewing Anne Chow. Anne is the president of National Business for AT&T Business. Anne leads more than 12,000 business professionals who support over 95 percent of AT&T’s business customers nationwide. Across numerous AT&T Business segments, she oversees customer experience, management of direct and indirect sales channels, call center support, and DIRECTV for BUSINESS℠. She also owns the P&L for the small and medium-sized business market, covering over $13B in annual revenues. Anne is passionate about education, culture transformation, diversity and inclusion, the advancement of women in STEM and developing the next generation of leaders. Anne holds B.S., M.B.A. and M.Eng. degrees from Cornell.

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