“5 Things You Should Do to Become a Thought Leader In Your Industry”, With Mckay Bird, CMO at TCN

A thought leader is more than being an expert in the field, it’s someone who is inclusive, understanding, a lifetime learner and someone who is receptive to input and feedback. Compared to influencers, thought leaders give credit when credit is due and are genuine and intentional in their approach to topics they are considered an “expert” on. There is no ulterior motive behind what thought leaders talk about or promote. Often times thought leaders are more interested in a higher purpose, cause or mission and talk more about the topic and the industry and less about themselves.

I had the pleasure to interview Mckay Bird, Chief Marketing Officer at TCN. TCN is one of the leading providers of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide.

Thank you so much for joining us Mckay. Can you briefly share with our readers why…