“5 Ways To Create a Wow! Customer Experience” With Daria Leshchenko of SupportYourApp

Don’t make fake promises, if you can’t deliver the expected results. I would also say, stick to your promise and overdeliver just a tiny bit. Let’s say you promised a customer their order delivery within 3 days, and you know that you can deliver it within exactly 3 days, but you might as well deliver it within 1, and you make it happen. That’s when a wow-moment takes place for a customer.

As part of my series about the five things a business should do to create a Wow! customer experience, I had the pleasure of interviewing Daria Leshchenko. Daria is the CEO and Partner at SupportYourApp — turnkey customer support solutions’ provider for the latest companies in Tech from all over the world. She is Harvard Kennedy School alumni and the first Ukrainian woman invited to the Forbes Technology Council. Daria is also a mentor at Google Women Hackathon, Startup Weekend Ladies, and Seedstars. In 2018, Women Ukraine magazine named Daria one of the 500 most powerful women in Ukraine.