Bryan House Of Elastic Path On 5 Ways To Create a Wow! Customer Experience

Don’t underestimate ‘land and expand.’ For many companies, one of the most significant opportunities is landing and expanding opportunities with existing customers. None of that can happen without a baseline of customer success. Testing a single product capability for composable commerce can lead to expansion opportunities based on the next problem to be solved.

As a part of our series about the five things a business should do to create a Wow! customer experience, I had the pleasure of interviewing Bryan House.

Bryan House is the Chief Experience Officer at Elastic Path, where he leads the UX, product management, enablement, global services, and customer success teams. He is an entrepreneur, tech executive, and professional raconteur. Bryan is interested in digital commerce, machine learning,­­­­­ and open-source technology. Previously, he was the Chief Commercial Officer at Neural Magic, a deep learning software startup where he ran Product, GTM, and Customer Success. An Acquia founding team member, he helped lead the company to $170M+ in revenue. In…