Charlie Warren Of Convex: “Actively listen; Early customer feedback is critical to informing how to evolve products and services”

Yitzi Weiner
Authority Magazine
Published in
8 min readApr 24, 2022

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Actively listen. Early customer feedback is critical to informing how we evolve our products and services. I realized during our first six months in business just how important this feedback is when I lived two days out of five every week in Phoenix, Arizona, because that’s where the majority of our customers were at the time. Being face-to-face with them was key.

As part of my series about the “5 Things You Need To Know To Create a Successful Service Business”, I had the pleasure of interviewing Charlie Warren.

Charlie Warren is the CEO and co-founder of Convex, the software platform leading the commercial services industry’s digital-first revolution. He has more than 10 years of experience in building data, energy analytics, and enterprise software, and earned his bachelor’s degree magna cum laude from Bowdoin College, an MPA in Electricity Market Design and Energy Efficiency from Harvard University, and an MBA in Energy, Entrepreneurship and Finance from

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Yitzi Weiner
Authority Magazine

A “Positive” Influencer, Founder & Editor of Authority Magazine, CEO of Thought Leader Incubator