Health Tech: Vik Krishnan On How Intrado Digital Workflows’ Technology Can Make An Important Impact On Our Overall Wellness

Shifting to the perspective of the healthcare provider, engaging with patients and catering to their questions and needs manually is difficult for health systems that are facing staffing shortages and for staff who are burned out playing phone tag with patients.

In recent years, Big Tech has gotten a bad rep. But of course many tech companies are doing important work making monumental positive changes to society, health, and the environment. To highlight these, we started a new interview series about “Technology Making An Important Positive Social Impact”. We are interviewing leaders of tech companies who are creating or have created a tech product that is helping to make a positive change in people’s lives or the environment. As a part of this series, I had the pleasure of interviewing Vik Krishnan.

Vik Krishnan, MBA, is General Manager of Intrado Digital Workflows, which includes HouseCalls Pro, a leading automated digital patient engagement platform. He has 20 years of healthcare experience, including as co-founder/CEO of CipherHealth and his work at Bain & Company and the Boston Consulting Group. Krishnan majored in biomedical engineering before obtaining an MBA from Harvard Business School.

Thank you so much for joining us in this interview series. Before we dive in, our readers would love to learn a bit more about you. Can you tell us a bit about your childhood backstory and how you grew up?

My parents immigrated from India to Canada, where I was born. I had a simple, frugal, small-town childhood. As any Canadian would do, I spent a lot of time outside — snow or no snow — I played hockey and swam among other things. But I was always more intellectual than I was athletic. And my parents pushed me to study hard and work hard, and to think about long-term payoffs vs. short-term gains.

My father had studied in the U.S., and he encouraged me throughout my childhood to go there after high school, and I set my sights on that goal. I was lucky…