How Diversity Is Improving The Customer Experience

I had the pleasure of interviewing Yuri Kruman, CEO of MasterTheTalk.com, a corporate Employee Experience Strategist, Author, Speaker, Forbes Contributor and Forbes Coaches Council Member and startup PR/Media advisor.

Thank you so much for doing this with us! What is your “backstory”?

After an unusual trajectory as a Russian immigrant who grew up in Kentucky, I’ve had 5 careers in neuroscience, law, finance and tech and consulting. Throughout all my career transitions and in helping hundreds of Fortune 500 executives through their own, I learned many of the best (and worst) practices for attracting, retaining and developing employees in companies of every size and mission. With this experience under my belt, I started MasterTheTalk.com to help unhappy employees activate and own their personal and professional development to find their dream jobs and start successful side businesses. With time, my practice has grown into helping companies pro-actively engage and correctly incentivize their best talent to stay by optimizing their employee experience.

Can you share the funniest or most interesting story that happened to you since you began leading your company?

In building my coaching and consulting practice over the last few years, I’ve come across many unusual “characters” asking to…