Janice Perna-Nicholas Of The J House Greenwich On 5 Ways To Create a Wow! Customer Experience

Be genuine & sincere. Guests appreciate feeling heard, being seen and having their business with your establishment appreciated.

As part of our series about the five things a business should do to create a Wow! customer experience,I had the pleasure of interviewing Janice Perna-Nicholas.

Janice Perna-Nicholas has more than 30 years of experience in the hospitality industry at hotels throughout Connecticut, New York City and the greater Boston area. She is currently the General Manager at The J House Greenwich, an award-winning, luxury, boutique hotel located in Greenwich, Connecticut. Perna-Nicholas previously held Executive Management positions at Ethan Allen Hotel and The Delamar Greenwich Harbor Hotel in Connecticut, Hotel Wales & The Franklin Hotel in New York City, and properties in the Greater Boston area.

Thank you so much for joining us! Our readers would love to “get to know you” a bit better. Can you tell us a bit about your ‘backstory’ and how you got started?

I was inspired to pursue hospitality management while serving as President of Alpha Xi Delta Sorority for two consecutive years while attending The University…