Mark Simon Of Celigo On The Future Of Retail Over The Next Few Years

An Interview With Ben Ari

Authority Magazine Editorial Staff
Authority Magazine
Published in
11 min readMar 4, 2023


When it comes to customer satisfaction, a seamless digital experience that anticipates the customer’s needs is more important than ever. Retailers that are proactive in getting ahead of a problem before it escalates, or even occurs, create a unique experience that feels personal, shows transparency and helps build customer loyalty. Retail chatbots, for example, are AI-powered live chat agents who can answer customer questions and provide quick customer support.

As part of our series about the future of retail, I had the pleasure of interviewing Mark Simon.

Mark Simon, Vice President of Strategy at Celigo. With over two decades of experience in the tech industry, Mark has spent his time leading teams at a number of different companies, such as Explore Consulting and Evo, where he served as Chief Technology Officer.

Thank you so much for joining us in this interview series! Before we dive in, our readers