Hyatt’s Mark Vondrasek: How We Plan To Rebuild In The Post COVID Economy

An Interview With Ben Ari

Getting closer through conversations and actively engaging helped us all lean on each other for support.

As part of my series about the “How Business Leaders Plan To Rebuild In The Post COVID Economy”, I had the pleasure of interviewing Mark Vondrasek.

Appointed as Hyatt’s Chief Commercial Officer in March 2018, Mark Vondrasek leads Hyatt’s ecosystem of revenue-generating and guest-experience functions. His Commercial Services team unites global sales, revenue management, distribution strategy, corporate marketing, brands, loyalty, communications, digital, consumer insights and analytics, IT, as well as global property and guest services — touching each stage of our guests’ and customers’ journey.

Vondrasek joined Hyatt as Executive Vice President, Global Head of Loyalty & New Business Platforms in September 2017. Prior to Hyatt, Vondrasek spent 15 years at Starwood Hotels and Resorts, where he served as Senior Vice President, Commercial Services.

Before entering the hospitality industry, Vondrasek spent 10 years in financial services, overseeing operational teams at Fidelity Investments and Kemper Financial…