Marshall Weber of Stor-It Self Storage: “5 Ways To Create a Wow! Customer Experience”

When customers have a wild experience my team likes to pre-frame the customer into what we would appreciate in return. Our preferred method for knowing we’ve done our job and add a high-quality is by getting their experience written or recorded in the form of a review. No matter what industry you provide customer service, the most important thing is that people are able to get a glimpse of that customer service prior to engaging with you, helping build a good reputation for what is to come before they decide to give your business a try.

As part of my series about the five things a business should do to create a Wow! customer experience, I had the pleasure of interviewing Marshall Weber. Marshall is the Marketing Director of the family-owned business, Stor-It Self Storage and Founder of Jack City Fitness in Boise, ID. He is also a Certified Personal Trainer through multiple distinctions to bring maximal results to his clients.