Rhea Moss of iCIMS: The Future Of Retail In The Post Pandemic World

An Interview With Jilea Hemmings

Jilea Hemmings
Nov 22, 2020 · 12 min read
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Planning Ahead. The retail industry knew that a digital evolution was coming — we see that reflected in how they’ve hired more technical roles over the past several years. The pandemic isn’t what’s causing folks to shop online — it’s only accelerated this behavior out of sheer necessity. Retail businesses planned ahead and already had many of the right people in seat during the onset of the pandemic.

  • Value precision hiring. Throughout the month of September, we saw an uptick in retail job opening activity. However, year to date, the number of retail job openings is still approximately 9% lower than it was in 2019. This suggests that while retailers are actively hiring, they’re being strategic in their efforts as they focus on the quality of hires versus the quantity.
  • Embrace flexible work arrangements. During the height of the pandemic in April and May, only 28% of retail hiring activity was for full-time roles. In August, we observed an increase in the demand for full-time employees, making up 34% of all hires — still 10 percentage points away from pre-pandemic levels. This behavior shows us that retailers are open to sourcing part-time or contract workers based on their evolving needs/demands. This creates a certain agility that is critical in surviving and thriving in today’s environment.
  • Accessing Alternate Talent Pools. We’ve observed an uptick in the proportion of out-of-state job applicants, and we see that more female and underrepresented groups are being hired as compared to the early months of the pandemic This indicates that retailers are casting a wider net and are rightfully open to a larger range of job candidates to build a diverse and winning workforce.
  • Planning Ahead. The retail industry knew that a digital evolution was coming — we see that reflected in how they’ve hired more technical roles over the past several years. The pandemic isn’t what’s causing folks to shop online — it’s only accelerated this behavior out of sheer necessity. Retail businesses planned ahead and already had many of the right people in seat during the onset of the pandemic.

Authority Magazine

Leadership Lessons from Authorities in Business, Film…

Jilea Hemmings

Written by

Founder Nourish + Bloom Market | Stretchy Hair Care I Author I Speaker I Eshe Consulting I Advocate For Diversity In Beauty

Authority Magazine

Leadership Lessons from Authorities in Business, Film, Sports and Tech. Authority Mag is devoted primarily to sharing interesting feature interviews of people who are authorities in their industry. We use interviews to draw out stories that are both empowering and actionable.

Jilea Hemmings

Written by

Founder Nourish + Bloom Market | Stretchy Hair Care I Author I Speaker I Eshe Consulting I Advocate For Diversity In Beauty

Authority Magazine

Leadership Lessons from Authorities in Business, Film, Sports and Tech. Authority Mag is devoted primarily to sharing interesting feature interviews of people who are authorities in their industry. We use interviews to draw out stories that are both empowering and actionable.

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