Roshini Singh of 365 Wellness: 5 Things I Wish Someone Told Me Before I Became A Founder
An Interview With Doug Noll
Dealing with the emotional “highs and lows” is something that we can’t get away from when your business is practically a part of you. You can call it “your baby.” Just as you’d deal with your child or someone you care a great deal for is the same approach here. You sit back, review the situation with calmness and logic, and come up with solutions to reduce the stressors causing the highs and lows.
As part of our interview series called “5 Things I Wish Someone Told Me Before I Became A Founder”, I had the pleasure of interviewing Roshini Singh.
A National Board-Certified Nurse Practitioner, Roshini Singh earned her Nurse Practitioner license with a focus in Family Medicine from the American Academy of Nurse Practitioners and earned her Master of Science degree in Nursing from Florida Atlantic University in Boca Raton and has been in the medical field for over a decade.
Her passion for preventative health care led to the creation of 365 Wellness — a direct primary care practice providing mobile medical services throughout Palm Beach County, including annual physicals, acute care for ear infections, colds and UTI, birth control management, DOT physicals, lab draws and healthy living practices such as smoking cessation and nutritional counseling. Because Roshini gets to know the patients more comprehensively, a larger part of her practice manages patients with chronic conditions and complex issues.
Thank you so much for joining us in this interview series! Can you tell us a story about what brought you to this specific career path?
The pursuit of medicine was always on my mind as a young teenager. My mom said I would be good at it, and I ran with that, I didn’t question it. It was the right decision.
Can you tell us a story about the hard times that you faced when you first started your journey?
The entrepreneurship journey was one of the most challenging things I’ve ever pursued.
Following your passion and starting your own business is daunting as is but when you add in caring for patients through the lens of highly individualized and holistic care, you realize just how big a mission you’ve taken on and just how complicated it can be.
Some of our patients come into 365 Wellness and have simple needs such as ear wax removal or a Vitamin B12 injection. Others need more complex medical care.
All of our patients are relying on us to help them make important decisions regarding their health.
They deserve time, understanding and someone who will guide them through any questions or concerns they may have.
While entrepreneurship, especially in the medical field, is demanding and complex — I can’t think of a challenge more worthy of undertaking and although it is complicated, it remains my honor to be entrusted with their care and help them with excellent and compassionate care.
Where did you get the drive to continue even though things were so hard?
Our drive to continue is that we see positive outcomes with the way we practice in the Direct Primary Care (DPC) model. Our model affords us the opportunity to have direct patient contact in an efficient style and also to spend a longer quality time with our patients. Our patients’ health improvements will always be the driving force of what we do.
So, how are things going today? How did grit and resilience lead to your eventual success?
The “grit and resilience” is comprised of the main ingredient, and that is consistency. We stayed consistent, diligent, and determined to finally be successful 3 years into the business. We also strategically network, learn from others, adjust business strategies, and constantly improve on medical updates with evidence and research to provide patients with safe and appropriate treatment plans.
Can you share a story about the funniest mistake you made when you were first starting? Can you tell us what lesson you learned from that?
Unfortunately in our field, there are no “funny” mistakes in terms of patient care. I’d say mistakes were made in our business approaches, so we adjusted, tested, and evaluated and some things worked and some things did not. Whatever mistakes are made, it is an opportunity to learn and grow.
What do you think makes your company stand out? Can you share a story?
Our company follows the Direct Primary Care practice. We stand out because patients can experience a non-traditional view of primary care and not just accept that primary care is supposed to entail waiting on their provider in the waiting room, not getting in with their PCP for an appointment in time, spending less time with their PCP and not be able to speak to them in a certain period of time when they have a concern. We are here to say it does not have to be that way, we remove insurance as the middle man from our appointments, and all of sudden, things just got much simpler. We can now focus on you as the patient and not have insurance dictate our care. Not only do we follow this amazing DPC model, we are completely mobile, therefore all PCP visits are conducted at the patient’s home or their place of work if they choose and have a HIPPA secured space.
Which tips would you recommend to your colleagues in your industry to help them to thrive and not “burn out”?
Create a schedule that includes time for you and your loved ones. It is all possible with applying time management skills. I am not perfect at this, but I have an opportunity to improve this every day. It is mandatory to ensure time is taken out for you.
None of us are able to achieve success without some help along the way. Is there a particular person who you are grateful towards who helped get you to where you are? Can you share a story?
It’s hard to choose, but my parents and husband are equally instrumental in their immense support. They have believed in me, encouraged me and picked up the slack for things I missed while getting this business off the ground. There are some colleagues that have been with me since day one who are a huge part of this too.
How have you used your success to bring goodness to the world?
We are a baby business I’d say, but with our small business we have been able to touch the lives of each patient that joins to improve their health. We are also very philanthropic and involved in a variety of community service activities as a company, from donations to volunteering our time and expertise.
What are your “5 things I wish someone told me before I started leading my company” and why. Please share a story or example for each.
1 . The time it would take to be successful
2 . The surprise challenges you have to prepare for
3 . The financial sacrifices
4 . The potential negative feedback from the public
5 . Staying consistent
Can you share a few ideas or stories from your experience about how to successfully ride the emotional highs & lows of being a founder”?
Dealing with the emotional “highs and lows” is something that we can’t get away from when your business is practically a part of you. You can call it “your baby.” Just as you’d deal with your child or someone you care a great deal for is the same approach here. You sit back, review the situation with calmness and logic, and come up with solutions to reduce the stressors causing the highs and lows.
You are a person of great influence. If you could start a movement that would bring the most amount of good to the most amount of people, what would that be? You never know what your idea can trigger. :-)
The movement would be about providing high-quality primary care access to everyone. The healthier our community, our world will be even better. Right now I am attaining my Doctor of Nursing Practice (DNP), the terminal degree of my discipline, and the reason I am pursuing this is to have more influence in the healthcare sector to help change policies for the betterment of our community.
How can our readers further follow your work online?
Follow our practice on Facebook and Instagram.
This was very inspiring. Thank you so much for joining us!
About the Interviewer: Douglas E. Noll, JD, MA was born nearly blind, crippled with club feet, partially deaf, and left-handed. He overcame all of these obstacles to become a successful civil trial lawyer. In 2000, he abandoned his law practice to become a peacemaker. His calling is to serve humanity, and he executes his calling at many levels. He is an award-winning author, teacher, and trainer. He is a highly experienced mediator. Doug’s work carries him from international work to helping people resolve deep interpersonal and ideological conflicts. Doug teaches his innovative de-escalation skill that calms any angry person in 90 seconds or less. With Laurel Kaufer, Doug founded Prison of Peace in 2009. The Prison of Peace project trains life and long terms incarcerated people to be powerful peacemakers and mediators. He has been deeply moved by inmates who have learned and applied deep, empathic listening skills, leadership skills, and problem-solving skills to reduce violence in their prison communities. Their dedication to learning, improving, and serving their communities motivates him to expand the principles of Prison of Peace so that every human wanting to learn the skills of peace may do so. Doug’s awards include California Lawyer Magazine Lawyer of the Year, Best Lawyers in America Lawyer of the Year, Purpose Prize Fellow, International Academy of Mediators Syd Leezak Award of Excellence, National Academy of Distinguished Neutrals Neutral of the Year. His four books have won a number of awards and commendations. Doug’s podcast, Listen With Leaders, is now accepting guests. Click on this link to learn more and apply.