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Sarah Frankel of Stretto: 5 Things You Need To Know To Successfully Manage a Remote Team

Trusting: We don’t see our team and a random delay can send your mind spinning wondering if they are even working. The truth is, they might not be, at least not right then. The question isn’t “are they available this second,” it’s “are they getting their work done?” That is what is important right now. We are all dealing with a number of factors as we are trying to manage working from home, many of us without childcare or many of the luxuries and time savers we are used to having. Be sensitive to that and trust your team.

  • Trusting: We don’t see our team and a random delay can send your mind spinning wondering if they are even working. The truth is, they might not be, at least not right then. The question isn’t “are they available this second,” it’s “are they getting their work done?” That is what is important right now. We are all dealing with a number of factors as we are trying to manage working from home, many of us without childcare or many of the luxuries and time savers we are used to having. Be sensitive to that and trust your team.
  • Time Zones: Quarantine has provided a few silver linings, one of which is that working remotely could really mean anywhere. Some folks have taken advantage of that and relocated their families, sometimes numerous time zones away. Be aware of where folks are and try and find times that are reasonable to all.
  • Soft Touches: We have lost our water cooler chats. Our walk by the office and notice the balloons to remind us it’s your birthday moments. Our soft touches. Try not to be all business on your calls. Seek out some human moments with your team. In a world of non-stop video and virtual meetings, it’s still okay to just call and say hi.
  • Boundaries: One of the biggest dangers of working from home is the non-existent line between work and home. No one really stops working at 5 anymore, but in these times we find ourselves working at midnight. Worse, we work and live in the same space and blur the lines ourselves. Encourage your team to set boundaries and “turn off” when they need to. That doesn’t have to mean they are “off” at 7, but they should have dinner with their family, or spend an afternoon in the yard with their children. Let them pick what is important to them, let them disappear then and cover them during that time.

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