Shipt CEO Kelly Caruso: “Your team needs to hear from you; Connect with them”

Authority Magazine
Nov 10, 2019 · 8 min read

Connect with your team. Sometimes that’s large touchpoints like all-hands meetings or professional development, but it can also be smaller opportunities like small group lunches or coffee meetings. Your team needs to hear from you — whether it be in person, over video messages, or Slack.

As a part of my series about strong female leaders, I had the pleasure of interviewing Kelly Caruso, Chief Executive Officer of Shipt, Inc. Kelly Caruso is a seasoned retail professional with vast experience in retail merchandising, technology, and sourcing. In March of 2019, she became the Chief Executive Officer of Shipt, a leading online same-day delivery marketplace. Under Caruso’s direction, Shipt offers delivery to more than 250 markets and 80 million households nationwide. The company also has a network of more than 100,000 Shipt Shoppers. Caruso’s experience in the retail sector spans 25 years with companies such as May Merchandising, Abercrombie and Fitch, and Target. Prior to joining Shipt, Caruso was the Senior Vice President of Merchandising for Hardlines at Target. During her time at Target, she led numerous merchandising teams within Apparel, Accessories, and Home. She also led a multi-national team responsible for the global sourcing of Target’s Owned Brands in Apparel, Accessories, Home and Hardlines. Caruso is a member of the board of directors for the Network of Executive Women (NEW), and is an alumnus of the Studio E Entrepreneurial Leadership program in the Twin Cities. She received her BA from the University of North Dakota. Kelly and her family have relocated to Birmingham, Alabama — the Magic City.

  1. It’s important to have multiple feedback touchpoints in place so you can keep a pulse on how your team is feeling.

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