TEAM — Together everyone achieves more: Recognize that creating an exceptional customer experience requires a collaborative effort. Story: My wife and I joined forces as a team to open our cafe, leveraging our individual strengths to bring our vision to life.
As a part of our series about the five things a business should do to create a Wow! customer experience, I had the pleasure of interviewing Terrance Carpenter.
Terrance Carpenter is an entrepreneur with a background in hospitality and management with extensive experience in real estate. He is the proud owner of Not 711, a black-owned soulful cafe located in the heart of Brooklyn. The cafe features smoothies, donuts ‘dopenuts’ a fun take on sweet treats, which are never fried and the hailed confused burger, made for vegans with a surprise twist of bacon.
Thank you so much for joining us! Our readers would love to “get to know you” a bit better. Can you tell us a bit about your ‘backstory’ and how you got started?
I appreciate the opportunity to share my story with your readers. Growing up in Bedstuy, Brooklyn, I was just like any other young black kid, trying to find my way in a world that didn’t always offer much hope. I dropped out of high school and realized that following the traditional 9–5 path wasn’t for me. I couldn’t see myself fitting into the mold that society had set out.
With a GED in hand and no college credits, I knew I had to pave my own way to happiness. I decided to take a chance and entered the hospitality industry. I had to lie on my resume to get my foot in the door, but I believed in my abilities and relied on my personality to prove myself. Through hard work and determination, I steadily climbed the ranks and eventually became a general manager.
At the peak of my career, I had the privilege of managing three hotels, which was a significant achievement for someone without a formal education. However, it was when I crossed paths with my partner, Abena, that my life truly began to change for the better…