Taxi-Hailing Made Simple with BYO(Chat)Bot: A Success Story
How do you usually book an Uber or Lyft? The most popular way is to open the mobile app and book a taxi through it. However, some of us do not use these taxi-hailing apps every day. We just keep different taxi-hailing apps in our phones to play safe when a need arises.
Isn’t it a burden for you to keep these apps which eats your phone memory when you don’t even use them frequently? You might be wondering whether there is any other easy way to hail a taxi in this ever-changing technological world! Yes, there is and now I’m going to introduce you to the future of taxi-hailing.
This story is about an innovative startup which introduced a dedicated chatbot for their customers to book a taxi through messenger, so they can hail a taxi even without downloading an app. “Hybriteq Mobility” is a startup which is focused on providing reliable, quick taxi-hailing services at the cheapest rates in town. Their taxi-hailing service named “Tripmo” (https://www.tripmo.lk/) allows users to book a taxi through their android or apple app. That’s not all, Tripmo offers its taxi-hailing service through Facebook Messenger with the help of an AI backed up chatbot.
Booking a taxi through a chatbot? Is it easy and reliable as they say? Yes, it is :) It won’t even take a minute to book a taxi through the Tripmo bot. Just two-three dialogues with the bot and the taxi will be dispatched to your location. Have a look at the following video! You can see it for yourself :)
This is a really cool way to book a taxi right? At present, the majority of Tripmo rides are being booked through the messenger bot (https://www.facebook.com/tripmobot.hail/). Their customers love to book taxis through this bot as it is very quick and simple to use. Above all, there is no need to install a new app and it saves phone memory. Now customers can use the messenger app which they use to chat with their friends to book their taxis as well. People who are living in suburbs and who do not use taxis on a daily basis prefer the messenger bot than the mobile app. Another advantage is that users can book a taxi through this chatbot using their native language other than English. Tripmo has a large customer base who has kept their trust on this chatbot for taxi-hailing needs.
Tripmo uses Autochatic’s Build Your Own (Chat)Bot (BYOB) platform (https://autochatic.com) to power their messenger bot. Since Autochatic platform is multilingual, no coding, context-aware, Human-AI hybrid; it makes Tripmo’s life easy. Tripmo takes the advantage of Autochatic’s powerful API to clone and modify their chatbot via APIs that can be used to provide the chatbot as a part of their business offering. As an example, Tripmo has developed their own APIs to perform operations like booking a taxi, getting a phone number and sending OTP verification.
That’s how Tripmo expanded their customer base with the introduction of a chatbot to their business. If you running a small or medium scale business, you can also try to make a customized chatbot depending on your requirements through the Autochatic platform (https://autochatic.com) which is easy as drawing a flowchart. Let’s see how you can create a chatbot by yourself.
This is a really cool way to build your own chatbot! Isn’t it? From Taxi-Hailing to any business domain you can use Autochatic platform to create your own chatbot which is free and easy. Sometimes you might be the owner of the next success story of using chatbots to grow a business. You never know!
