Rise of the Chatbots: How A.I. is Revolutionizing Customer Service?
Maira: Hey, what time is your store closes in Noida today?
Simple chatbot: Our store is open until 10 pm, from Monday to Saturday.
AI Chatbot: Hi, Maira! We’re open until 10 pm today. It’s freezing in Noida, the temperature is expected to drop to 4 degrees during the evening, so dress warm!
Artificial intelligence is radically redefining the customer service landscape. From automated messages to visual search, AI allows companies to better support their customers’ needs at more touchpoints along their journey.
Nowhere is this radical change to the customer experience as apparent as in the new wave of chatbots. AI-powered chatbots have become widely available and let you do what was once impossible: help customers 24/7, automatically resolve questions without any human intervention, and provide support to multiple customers at once.
what exactly is a chatbot?
A chatbot is a software that can converse with humans via a live chat interface. The service could be any number of things, ranging from functional to fun, and it could live in any major chat product like Facebook Messenger, Slack, Telegram, Text Messages, even Alexa.
You can find chatbots while checking out a company’s website or while trying to contact them via messenger.
As a matter of fact , huge brands like Sephora , Spotify , HealthJoy , Starbucks are already using chatbots to facilitate sales and get information.
People are now spending more time in messaging apps than in social media and that is a huge turning point. Messaging apps are the platforms of the future and bots will be how their users access all sorts of services. So, logically, if you want to build a business online, you want to build where the people are. That place is now inside messenger apps.
Given that 75% of the internet users use these messaging platforms, businesses have moved in fast to benefit from the popularity of chatbots. One of the ways your business can take advantage of a chatbot is to integrate it with your business website. This is how AxleWeb Technologies website looks like where you can reach out to AWT Bot-
And this is how AWT Bot is helping the users to get information related to their chatbot needs and also solves pricing related issues like-
A normal chatbots look for the key phrases used by the customer to send out a pre-defined message, while AI chatbots are more sophisticated ones that use natural language processing to create responses and conversations that are more complex. You can integrate them with your CRM and CMS platforms so that they can tap into the customer information and provide personalized experiences to your visitors.
Why your Business needs chatbots?
Today, the tough competition makes it mandatory for every business to adopt the innovative technology. Its crucial for businesses to catch unique trend to be early enough to grab profit immensely and maintain a successful algorithm for a long term. From a couple of years, AI chatbot and chatbot development have emerged as the most followed trend. Well, bots have become an imperative part of almost every businesses- whether we talk about rendering anytime support, or augmenting human productivity, chatbots can reduce operational costs, improve sales funnel, customer service management. Furthermore, it improves branding with less customer effort. Few of the advantages of AI chatbots includes-
1. Better user interaction
The chatbots are critically designed to decrease talk time and provide faster solutions to the customers. In competitive businesses -especially with a remarkable percentage of millennials as customers, none of the brands have the luxury to act passive anymore.
2. Unceasing customer support
Nowadays, customers demand immediate responses from businesses, and chatbots can help you with that. They help you significantly decrease the average time to respond, bringing you closer to your customers’ expectations.
3. Language barriers won’t hold back chatbots
Build on technologies like artificial intelligence and natural language processing, chatbots can play a crucial role in removing language barriers. With multilingual chatbots you can help your enterprise stay ahead of the curve by making it relevant and relatable in multiple markets globally. A multilingual bot can effortlessly switch between languages, enhances and personalizes the customer experience.
4. Save money in your business with chatbots
A recent survey by Oracle shows that 80% of business wants chatbots. According to Chatbots Magazine, businesses can reduce customer service costs by up to 30% by implementing conversational solutions like virtual agents and chatbots. It’s a win-win for both you and your customers!
5. The right agent gets the right message
One of the best features that I like about the chatbots are that it easily allows the human agents to step into conversations and provide solutions. This can further be categorized depending on the service the customer is looking for- operations, feedback, sales, reservations, billings or refunds. Depending upon the user response, the AI chatbots can designate the right department to relevant messages.
Final takeaway
Incorporating them into your business plan now ensures you’ll be at the forefront of this technology. With the advancements of AI, NLP and machine learning, they are set to become more and more intelligent, leaving the future of chatbots looking very bright. Many companies are all set to release the chatbot for Instagram as well! Incorporate one into your business plan, even if you are a startup or a small business will help you get a leg up on the competition.
Chatbots are a popular tech. And if you haven’t already, the time has come to introduce them to your own business.
So, what’s your take on using a chatbot for your business? Have you tried it yet?
The videos below will give you a good idea of how the technology works.👇
In case you’re interested in more technical videos, check out this channel .👇
Start your journey towards having a chatbot at a reasonable price. We’ll be pleased to serve you. 🙂
Here is our Website Link :- https://axlewebtech.com/
