Things to consider before hiring a chatbot development agency
So you decided to get a chatbot built for your business. Great decision. But now immediately a question arises. Should I get the chatbot built myself or shall I hire someone to do it for me?
That’s a very valid question and taking the right decision here is very important in order to get a successful chatbot built and deployed for your business.
Let’s try to find out some of the factors that you should consider while making a decision and if you decided to hire a chatbot development agency, how should you go about finding one.
Internal Assessment
The very first step in getting a chatbot for your business is to do an internal assessment. You need to decide the purpose of the chatbot. Chatbots can help your business in many ways but what exactly are you expecting your chatbot to do.
Lack of purpose and strategy is one of the main reason chatbots fails. As a business owner, you need to ask some questions like:
- Do I need this chatbot to answer the frequently asked questions that my customers ask me
- Do I need this chatbot to reach a new audience and prospects and collect leads and help me in sales and marketing?
- Do I need this chatbot so that people become aware of our brand and get more engaged with us?
- Do I need this chatbot to help my employees become more productive and able to do things like reset passwords themselves?
- How much time and budget do I have to get this chatbot done.
- Which systems would I like to connect with the chatbot? CRM, Database, Email systems, etc.
What a chatbot can do for your business?
- Lead generation
- Brand awareness
- Lead qualification
- Promos and sales
- Event registrations
- Sales and Marketing
- Customer surveys
- Order updates
- Event reminders
- Answer FAQs
- Appointment scheduling
- Hiring and recruitment
- Ecommerce
Pros and Cons of Getting it done inhouse vs Hiring an agency
When you build a chatbot yourself, you definitely have more control over what exactly you need your chatbot to do and how the bot should work.
You can create a bot that works within your office network and do some confidential tasks like check information from CRM systems or Reset passwords of employees etc. And you don’t have to share your confidential details with any external agency.
However, building a chatbot, like any other software, is not an easy thing to do. Especially when you want your chatbot to connect with CRM systems or Databases etc. An experienced agency can definitely build a high-quality chatbot.
Just like you can prepare a meal by reading the recipe on the internet but that doesn’t guarantee the same taste as it would have when a professional chef prepares it, similarly, you can create a chatbot by watching tutorials online but it might not have same results as a chatbot built by a professional chatbot developer.
You might also need to consider the time and budget you have for the chatbot. Building a good chatbot takes time and cost. Doing inhouse might save your cost but you need to see if you are willing to invest your time building and training the chatbot.
Choose Agencies That Understand Your Requirements
If you have decided to go with a Chatbot development agency, you should choose one who understands your requirements clearly and who has good expertise in building professional chatbots.
Always look for their portfolio and past work. Arrange a call with them and try to explain your requirements to them and ask them to prepare a proposal. See if they get your problem statement and your requirements right in their proposal.
You might also want to hire an agency that has been working long enough in this area and who can provide you support immediately when required.
An agency with good experience in building chatbots should be able to build a fully customized chatbot exactly as per your requirements but it can provide valuable insights and suggestions during the bot development process.
About AxleWeb Technologies
We are a Startup company who mainly focus on Developing Chatbots and related products such as Alexa Skills, Google Home Actions and Chatbots for Web Interface, Facebook, Slack, Twitter, Telegram and Whatsapp
We also provide chatbot development services to the clients. We mainly use Google Dialogflow for building Chatbots but we use other options as well such as Rasa NLU and Rasa Core, Amazon Lex and IBM Watson.
If you are looking for custom chatbots for your business, please contact us at contact@axlewebtech.com or visit us at www.axlewebtech.com
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Start your journey towards having a chatbot at a reasonable price. We’ll be pleased to serve you. 🙂
Here is our Website Link :- https://axlewebtech.com/
