Upgrading Hotels and Restaurants using Chatbots.
Hotels and Restaurant industries are in dire need to reinvent themselves using the latest technologies such as Artificial Intelligence, Internet of things, Drones, and Chatbots.
This will be a series of blog posts in which we will look into how Hotels and Restaurants can utilize chatbots to reinvent themselves and get ready for the new world. We will discuss various use cases in which bots can be used to delight the customers.
Usecase 1: Chatbot for booking a table
Let’s talk about the simplest use case, booking a table. No one wants to keep waiting at the restaurant for their food. Similarly, no one wants to spend a long time going through a website or mobile app to book a restaurant table.
The easiest and most convenient thing to do would be that restaurants allow users to just talk to their chatbot and get their table booking in a few messages.
So Imagine I am talking to a restaurant chatbot. Have a look at this conversation:
User: Hey, can you please book a table for 2 person
Bot: Sure, what date and time
User: Tomorrow at 8 pm
Bot: Done, would you like to see our menu?
User: Yes sure, why not
Bot: Here you go! <Show menu items>
User: Thank you, do you have anything in Italian?
Bot: Here are our Italian menu items
User: That looks great
Bot: Would you like to order the food now
User: Sure
Bot: Ok, what would you like to order.
User: Italian Pasta and Lasagne for 2 people
Bot: Anything else?
User: No, that’s it.
Bot: Done! Your food will be ready when you arrive here tomorrow at 8 pm.
Bot: By the way here are the directions to our restaurants and for any assistance call us on 99XXXXXXX.
So there was the conversation going on between a user who wants to book a table at the restaurant and the restaurant bot.
Just imagine how delighted he would be after having a successful conversation like this with a bot.
If you are a restaurant owner and think this is science fiction, this is not something from science fiction. It is a reality and in fact, many restaurants are using such chatbots and they have seen many folds growth in their business.
In the next blog post, we will discuss how chatbots can be used for after-sales services like collecting feedback, retargeting, and many more use cases.
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In case you’re interested in more technical videos, check out this channel .👇
Start your journey towards having a chatbot at a reasonable price. We’ll be pleased to serve you. 🙂
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