Ask babylon

Babylon
Babylon Engineering
4 min readDec 1, 2016
babylon has moved from what we call an ‘acting’ service, to an ‘assisting’ service.

The new babylon: designed with you in mind

Our single purpose is to put an accessible and affordable health service into the hands of every person on earth. And now that the new version of babylon has just launched around the world, we’re closer than ever to achieving it.

It’s also a big step towards making your healthcare experience even better.

We know you’re very busy people, and that your health and wellbeing can be hard to fit into everyday life. So we’ve designed babylon to fit even more seamlessly into your life with our new feature, babylon chat.

And it starts with one question, ‘How can I help you?’

The new babylon starts with a question: How can we help you?

So, how can we help you?

We know that people could need medical advice at any moment, wherever they are. We’ve created babylon chat so everyone can see a GP via video conference, ask medical questions and get advice on what to do next no matter where they are, day or night.

Simply designed

Simplicity is at the heart of all of our favourite products, so we’ve worked hard to make sure babylon chat is simplicity itself. We’ve designed it to be just like using your favourite IM app, making it really easy for you to ask medical questions.

Easy to talk to

When you use the chat feature babylon will talk back to you using small bits of info at a time, always moving the conversation forward in a meaningful way. So you’ll get the advice you need quickly, through a really natural conversation.

Human after all

Until now, our conversations with apps have been a bit one way and they use really robotic language like ‘login’ and ‘download’.

At babylon we know that people need the human touch when it comes to their health. That’s why babylon chat let’s you express whatever you’re feeling, the way you want to and still understands, giving you the sound medical advice you need in a very human way.

How sick am I?

It’s not always easy to know if you need to see your GP or not, and it’s tough doing battle with long waits, grumpy receptionists and packed waiting rooms, only to discover you just need a bit of R&R and a paracetamol.

babylon chat will ask you questions and, based on your responses, give you advice on what you need to do next — which may mean you just need to rest up for a bit.

We’ve all used Dr Google to find out what’s wrong, but now there’s a safer, more secure way to get reliable medical advice. And because babylon’s designed by doctors, it’s clinically validated and constantly monitored for highly accurate results.

Not quite the answer you wanted? Just rephrase your question and ask babylon again. It’s free, remember so you can ask us as many questions as you like. We never get bored with medical questions :)

Just Ask

Sometimes people prefer the human touch, so now you can just send the query to our GPs.

You’ll get a response within 2 hours from a fully qualified, fully human doctor, giving you the quick advice you need without the hassle of an appointment, 7 days a week.

And if you do need to see a GP, you’re always just one click away from an appointment wherever you are.

The new babylon will get you back on track with advice you can trust, wherever you are.

Knowledge at your fingertips

As well as these new features, you’ll always have all the health and medical info you could possibly need at your fingertips, wherever you go.

So if you want to know more about the flu, how measles starts or want to ask that slightly embarrassing question you’ve never dared ask another soul, just ask babylon and we’ll send you a leaflet with the info you need in seconds.

Now that everyone who downloads babylon has free 24/7 medical advice in their pocket and a GP appointment a few clicks away, you can see why we’re so excited.

#askbabylon

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Babylon
Babylon Engineering

Putting an accessible and affordable health service into the hands of every person on earth.