Brand or die

Branding should save you money, not cost you more.

BBH Stockholm
Mar 15 · 5 min read
Illustration by Adam Lindfors

Startups come in all shapes and sizes, but most early stage entrepreneurs invest all their time and resources into developing the product and putting a pitch together without thinking about the users and market until it is finally launched. Branding is often an afterthought that is considered a cost in an already stretched budget. This is a common mistake that could cost you more than you are trying to save. Here’s why:

The old way of defining a brand was connecting a symbol to a product. Today branding is much more complex and even more important in a world of marketing. In short, your brand is how people think and feel about you and if you don’t actively define your brand, the market will do it for you. This is where things go from bad to worse. We’ve seen it and experienced it first hand. Brand or die.

When Airbnb launched in 2008 it completely disrupted the market allowing you to rent your property to utter strangers. The service slowly kept growing and not until 2013 Airbnb started thinking about their higher purpose and role in the world. Why did they exist? The questions steered them into a realization that people didn’t want to feel like tourists. They wanted to blend in and live like the locals, a sense of belonging. A feeling everyone could relate to. This formed into Airbnb’s new mission statement “belong anywhere”. This repositioned them from being just a technical platform instead of becoming a community focusing on relationships using technology to bring people together. From there, things really took off.

Effective branding goes beyond your product and even though it might be great you need to communicate what you and your product are all about. Your brand is your personality, and it connects and forms a relationship with your customers that keep them coming back. Invaluable.

Your product can change, your teams are reformed, and customers shift. But once you have defined your brand there will always be a core that remains constant and everything you do will form around it. Positioning your brand the right way can be the real differentiator when a potential customer decides whether they should use your or your competitor’s product. Because let’s be real, tomorrow someone might offer a product or service just as good as yours or terrible thought, even better. Branding is what makes you truly unique.

“If you are not a brand, you are a commodity.”
- Philip Kotler

In this Harvard Business Review article, we learn that customers that are fully emotionally connected to a brand are 52% more valuable than those that are “just” highly satisfied. Their model showed that emotionally connected customers strike across a range of metrics such as purchases and frequency of use. This makes sense, if you’re competing on a purely rational level, your customers have no reason to stay if a competitor were to offer a similar, cheaper service. Branding, building an emotional connection with your customers, is one of the things that will help prevent that from happening.

Establishing a brand early will help you:

As an innovation partner, BBH Stockholm had the honor of working together with and launching, several startups over the last couple of years. For an example, we helped Truecaller move from a rationally driven proposition to an emotional proposition.

Repositioning Truecaller from a company that used to block the calls that didn’t matter, to a company that enables the ones that really do.

Brand narrative

Brand positioning

Visual identity

Product experience

In a shorter and less boring way to say it; Branding should save you money, not cost you more. And even though for you as a startup the investment seems hard to make, it will prove to be invaluable in the long run.


Originally published by André Karlsson & Jacob Säwensten at blog.bbhstockholm.se.

BBH Stockholm

Our views on prototyping, designing, building and scaling captivating customer experiences that generate commercial success.

BBH Stockholm

Written by

We prototype, design, build and scale captivating customer experiences that generate commercial success.

BBH Stockholm

Our views on prototyping, designing, building and scaling captivating customer experiences that generate commercial success.

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