Autonomy represents a hotel’s ability to give travelers the flexibility to personalize their own guest experience which leads to better customer relationship management and contextual marketing opportunities.

Building Loyalty in the new world of Hospitality —

Competing for tomorrow’s international traveler

BBH Stockholm
Apr 9, 2019 · 4 min read

A reaction to disruption

Integrated data & autonomy

Human-Centric transformation

Customer Experiences Mapping

BBH Stockholm

Designing Business Breakthroughs | BBH Stockholm