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Technology is an enabler for personalized brand experiences

Where are we heading in the hospitality industry? Learn more about the experience economy and its effect on the hospitality industry and…

Competing for tomorrow’s international traveler

Voice User Interfaces (VUI) allows for hands-free, eyes-free, and efficient interactions that are more human-like in its core than any…

Living in a time of technology means everyone is using tech all the time. This is not a choice, it’s a necessity. Still, it’s clearer than…

There’s been much discussion concerning the importance of building trust in business, both towards customers and in the internal…

You know that feeling when a great song unexpectedly comes on the radio, the one you know and constantly sing in the shower? Read on to…

Relying on policy alone to create an inclusive culture and more effective workforce misses cultural subtleties that can damage the…

The notion of brand building has changed a lot in the recent decennia thanks to digitalisation, new media and changed consumption habits…

Just before this summer holiday, I had the honor of inaugurating #bbhtalk with a seminar talk — hosted by us here at BBH Stockholm…

With such an overwhelming number of apps out there, it’s hard to estimate the number of available apps. Luckily, Apple periodically…

So, you’ve built an awesome app. People love it and they even tell their friends to download (as you’ve read on several forums). Why on…

Those of you who keep an eye on digital innovation in the Nordics can hardly have missed the fact that Petter Stordalen, founder of Nordic…

More and more people are starting to talk about GDPR. But what is it, and what practical implications will it actually have on the design…

Startups come in all shapes and sizes, but most early stage entrepreneurs invest all their time and resources into developing the product…

Learnings from Voice Tech Hackathons

Swedish game developer King monetizes on in-game purchasing. In the last quarter of 2017, approximately 300 million users accessed King’s…

We at BBH Stockholm are proud to introduce our newest addition to BBH Books — the Service Design Handbook!

Today 85% of all time spent on mobile devices is done so within native apps and app users spend 18x more time inside apps compared to…

User testing has become more and more popular over the last couple of years and that’s great! However, user testing is usually done on a…

It takes time, talent, and attention to harvest great ideas into the design of a Digital Service. The Digital Experience should match your…