Training: Humans vs AI Assistants

Excellence in providing services comes from training and practice. Practice leads to gaining experience. In fact, it is essential to continue training and learning to ensure that the quality of services remains high over time, as staff must stay up-to-date with the evolving landscape.

However, a challenge arises when it comes to humans, as they are generally resistant to change and frequently attempt to impede progress by providing various reasons, often with deeply personal connotations. Teaching them is difficult, and persuading them to embrace new developments is even more challenging. Humans tend to believe that their learning days are confined to their youth, and as adults, they consider themselves knowledgeable in all aspects. They may also exhibit biases towards specific subjects, information, clients, and backgrounds, always finding justifications for their perspectives.

And what about AI Assistants (the VCSAs)?

The VCSAs can be as capable and knowledgeable as desired. Unlike humans, they do not resist training or give excuses for not wanting to learn or improve. Instead, they consistently learn and enhance themselves through experience and practice. What is more, AI Assistants are impartial, surpassing humans in this regard.

Let’s compare training of humans to that of AI Assistants.

Training of Humans

• requires personal presence — physical at the site or remote, also can be a hybrid too
• requires willingness of a human to learn
• requires presence physical or remote or hybrid of a teacher/trainer/coach
• requires attention and focus of a human while learning
• requires up to date teaching material
• requires favourable and friendly atmosphere for teaching and learning
• requires an establishing of rapport between the teacher and the student

Training of AI Assistants

• requires a choice of a language model to be trained (for example, Claude or Gemini)
• requires up to date training material such as text-based information about a certain topic
• requires a trainer who is knowledgable in working with information, including arranging, organising, prioritising, and sorting out
• requires a ‘playground’ for practice e.g. asking and answering questions based on the training material

Similarities in training requirements for humans and AI Assistants:

• presence of a skilled trainer
• presence of up to date training material

The above two points demonstrate that the role of the trainer is crucial in the training process, whether it involves a human or an AI. Irrespective of the trainee being a human or an AI, the trainer must possess expertise in the subject being taught, as well as in effectively delivering and communicating the educational content. Nevertheless, even with a skilled trainer, an AI ‘student’ will always outperform a human one. The simple reason for this is the absence of a human factor in AI training, which hinders the effective learning and communication of a human student.

And what do Be Customer Smart think? We think that the training of an AI student is less stressful and certainly more rewarding and effective than of a human one.

Check out the VCSA tester for hotels.

Written by Seraphima Bogomolova for Be Customer Smart