🍇from the #voicefirst vine

VoiceSignals #20 — Musings on Voice tech news

A new study 🔎 by ViceTechHub, NetComm Suisse and e-Business Institute, examines managers’ perceptions of the evolution of voice assistants and their potential effects on marketing practice. In “The Evolution of Marketing in the Context of Voice Commerce” they examine Voice as the middleman between brand and consumers, threats and relevance of voice-commerce >

Twitter is rolling out the ability to record 🗣️ audio snippets and attach them to your tweets. It’s available on iOS, for a few people for now, but it’s great to see the option rolling out >

Two weeks ago we wrote about BBCs new voice assistant Beep. Looks like they won’t have problems finding the audience for it. 7.1 million people in the UK listen to podcasts 🎧 on a weekly basis >

🍔 With ‘touch’ out of… fashion (social distancing) here comes voice for quick-service restaurants (QSRs). DZone and Dave Parsin lay out 5 benefits of Conversational AI implementation in the fast-food sector >

Dave Istbitski, Chief Evangelist for Alexa, argues that voice technology has no generation barriers. He says the technology is becoming as easy for parents to use as it is for kids. The over 100K Skills on their marketplace may be a good argument on that >

In the news…

Human-Centric AI: The Need for Empathy in These Difficult Times

While AI was a major focal point for most businesses before the pandemic, it now forms the foundation of digitization and optimization efforts in most major companies. But AI alone isn’t enough — it needs to be prepared for the kinds of challenges we currently face. Empathy is key and only a human-centric AI that augments, supports, and supplements human interaction can truly do that. Read more >

Changes In Customer Support With Growth In AI

David Teich, senior contributor at Forbes, writes about AI and how customer support is changing. He says “Strong understanding of the customer involves more than a sterile view of the problem. Managing customer emotions and expectations is also critical to satisfying and retaining customers” and he dives into how Behavioral Signals helps call centers, and why he finds interesting that the company analyzes not only customer voices but also those of the call center staff. Read here >

How to Create a Killer Demo for your Startup

“You are a deep tech startup. You are fresh out of a research or academic lab with some limited startup experience. You are going up against investors, customers, and the public. And you are asked time and time again to demonstrate 0) what you are building and that your technology 1) works, 2) is cool, i.e., can be used to build news-worthy or viral applications, and 3) is relevant, i.e., it solves (at least) a crucial problem for the market/vertical you are targeting”. So, obviously you have to build a demo to showcase what you do. Alex Potamianos, CTO for Behavioral Signals, writes down how to go about it, find the right people, how much time to spend on it, and where to stop. Read more >

meilo joins Talkdesk AppConnect

Behavioral Signals, a provider in behavioral insights from voice tonality, announces the availability of its application, meilo, on Talkdesk AppConnect, a customer experience solutions marketplace that connects enterprises with applications, devices, and services to provide them the flexibility to rapidly expand their contact center capabilities.
meilo, Behavioral Signals’ Emotion Recognition AI application, analyzes voice interactions, leveraging deep learning models to provide behavior-based, valuable business insights. Read more>