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Ed Flahavan

Ed Flahavan

·Jan 17

Just noise? Using GPT3 to analyse Google reviews of London police stations

At a push, most of us might leave a review of a particularly good or bad restaurant. But who reviews a police station? And can we learn anything from the reviews? There are often formal complaints channels for public services. But you’re unlikely to do that if you just can’t…

Customer Experience

13 min read

Just noise? Using GPT3 to analyse Google reviews of London police stations
Just noise? Using GPT3 to analyse Google reviews of London police stations
Customer Experience

13 min read

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BIT

BIT

We are The Behavioural Insights Team (BIT), one of the world’s leading behavioural science organisations, working around the world to improve people’s lives.

Richard O'Brien

Richard O'Brien

Scott Young

Scott Young

Author and speaker on behavioral science and consumer insights. Applying BeSci for good in the private sector at the Behavioral Insights Team (BIT)

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