Can’t miss Customer Success Events of 2018

Andrew Mahood
Jan 8, 2018 · 4 min read

A proof point that Customer Success is no longer a nascent industry is the growth and proliferation of conferences and events. With so many events available, it can be daunting to select the best ones for Customer Success Professionals; with many events touting CS/CX, where will you really get the most out of your time? We have highlighted events where Taskfeed will be attending and think you should check out too!

Pulse 2018

Pulse is the largest dedicated Customer Success event of the year. If you work in any post-sales or customer-facing role, you will find ample opportunities to learn and network. What’s great about Pulse is it’s all about Customer Success. So everyone is on the same journey and looking to learn about the same topics.

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Pulse 2018, San Mateo, April 10–11th

With over 250 sessions spread across 2 days, expect there to be more learning than you have time for! You’ll be one of about 5,000 Customer Success professionals so you’ll have ample opportunity to meet and network with peers.

San Mateo, April 10–11th

SaaStr Annual

In its 4th year, the SaaStr conference has become an established treasure trove of insight about scaling a SaaS business. Focussed on taking a business from $0 to $100m there are tons of speakers preaching everything SaaS, and we know you can’t do SaaS without Customer Success. SaaStr Annual is big (not Dreamforce big) with over 10,000 attendees.

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SaaStr Annual, San Francisco, Feb 6–8th

SaaStr is run by Jason Lemkin, and he leaves all sorts of tidbits on his Twitter including this gem:

Notice that Food & Beverage + Party makes up ~40% of event budget

San Francisco, Feb 6–8th

Customer Success Summit ‘18

The 2017 event attracted over 1,000 attendees to learn business results and customer success initiatives delivered from thought leaders, practitioners, and visionaries. The CSsummit is another event that’s all in on Customer Success so if you are looking for an event specific to your industry look no further.

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Customer Success Summit, San Francisco, March 5–6th

The Customer Success Summit hosted by Totango is in its 7th year. Expect top quality content with best practices shared from industry thought-leaders and real practitioners from mid-to-large enterprises.

San Francisco, March 5–6th

SaaStock Dublin

European SaaS event with over 1,400 attendees in 2017 with incredible SaaS content including Customer Success.

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SaaStock, Dublin Ireland, October 15–17th

Have you been to Dublin? Need I say more? Thousands of SaaS entrepreneurs, professionals and investors, hundreds of sessions on no doubt a huge party!

Dublin, October 15–17th

Pulse Europe 2018

Pulse’s European sibling is not small anymore. Pulse Europe 2017 brought in over 1,000 attendees — and it’s all about Customer Success. If you are in Europe and cannot make it over to San Mateo in May for Pulse 2018, then you must make Pulse Europe!

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Pulse Europe, London, Date TBC

If it’s anything like 2017 then expect Dan Steinman to drop some vocals at the keynote.

London, Date TBC

The objective of this post was to introduce you to events that you may not have been aware of or remind you of an event you may not have gotten around to planning. Please let me know in the comments which events you’ll be attending. We will aim to her someone from the team at most if not all of the above.

P.S. Could you take 3 minutes to complete our “State of Customer Onboarding 2018” survey? Your input is highly valued and will contribute towards a report based on trends, technology and the unique challenges and goals of our industry. By participating, you will receive early access to the full report and analysis.

Take your customer onboarding experience to the next level by creating a repeatable and scalable process to ensure each customer is successful and to create an amazing first impression. Taskfeed is a project and process management application, designed for Customer Onboarding and built on the Salesforce platform. Try Taskfeed.

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