The Three Layers Of Our Body’s Immune Defensive Mechanisms.
We’d have to look at them in sequence to make sense of what’s going on.
Many of us tend to think of the immune system as a system of cells that work together to protect the body from any viral or bacterial attacks.
I’m not saying that’s wrong — but it doesn’t paint the full picture of what’s going on. A conversation with a colleague who specialised in microbiology brought me to the understanding that we actually do have 3 defensive lines to protect ourselves against attacks from all these foreign invaders:
The immune system’s three lines of defense include physical and chemical barriers, non-specific innate responses, and specific adaptive responses.
We can relate this to working in an organisation with multiple management levels, as it is with a call centre.
The very first person a customer meets when they call into that call centre is the typical customer service agent, who will try their best to keep the customer happy.
If the customer service agent cannot pull out sufficient stops to keep the customer happy, the situation can be escalated to the next level of management — the supervisor.
