A 10-minute haircut around the area where I live.

Better Experience #1: Entertainment of a 10-Minute Haircut 🕙 💇

Making better use of the customer’s time and attention

Better Experience Design is a collection of arbitrary encounters with everyday things that have given us either delightful or stressful experience.

1. What is it and what is the purpose?

These 10-minute haircut barber shops are available in several countries such as South Korea, Japan, Indonesia, and Singapore. The selling points: it’s decent, quick, and affordable.

2. Why/When did I use it?

When a customer is having a haircut, some shops might have these small screens which show ads, tv shows, or the shop’s own commercial videos.

Dexter Phuah is an excellent hairstylist!

How can we entertain her/him for at least 10 minutes using this small screen? How can we make the experience delightful and enjoyable in the 10 minutes window?

3. Was it a delightful or stressful experience? Why?