Photo by Jon Moore on Unsplash

Better Experience #3: One-Time Password 📲 🔐

How can we make authentication process hassle-free?

Better Experience Design is a collection of arbitrary encounters with everyday things that have given us either delightful or stressful experience.

1. What is it and what is the purpose?

Safety first.

2. Why/When did I use it?

OTP to authenticate user’s credentials (upon login/register)

OTP to authenticate a user action

3. Was it a delightful or stressful experience? Why?


Phone number verification — Instagram

Comparison of Instagram phone number verification. iOS (left) and Android (right).
iOS keyboard + OTP suggestion.
Android message + OTP suggestion.

Money transfer using a bank app

Comparison of a transaction verification. iOS (left) and Android (right).
iOS keyboard suggestion with code and amount of money.
Android bank verification message notification with no option to copy the code.

Final Impressions


4. Can it be better?

Consistency across all apps.

Automatically detect and input the OTP code.

An appropriate name for the OTP sender.

SMS notifications from Instagram (left) and OCBC Bank (right).
Imagine a user with no prior knowledge about Instagram being owned by Facebook. Would they be stressed out?

5. What do you think?


Better Experience Design is a collection of arbitrary encounters with everyday things that have given us either delightful or stressful experience.

Better Experience Design

Better Experience Design is a collection of arbitrary encounters with everyday things that have given us either delightful or stressful experience.

Briandito Priambodo

Written by

https://briandito.co - Product Designer and Writer

Better Experience Design

Better Experience Design is a collection of arbitrary encounters with everyday things that have given us either delightful or stressful experience.

Welcome to a place where words matter. On Medium, smart voices and original ideas take center stage - with no ads in sight. Watch
Follow all the topics you care about, and we’ll deliver the best stories for you to your homepage and inbox. Explore
Get unlimited access to the best stories on Medium — and support writers while you’re at it. Just $5/month. Upgrade