Image for post
Image for post
Photo by Jon Moore on Unsplash

Better Experience #3: One-Time Password 📲 🔐

How can we make authentication process hassle-free?

Better Experience Design is a collection of arbitrary encounters with everyday things that have given us either delightful or stressful experience.

1. What is it and what is the purpose?

Safety first.

2. Why/When did I use it?

OTP to authenticate user’s credentials (upon login/register)

OTP to authenticate a user action

3. Was it a delightful or stressful experience? Why?

Phone number verification — Instagram

Image for post
Image for post
Comparison of Instagram phone number verification. iOS (left) and Android (right).
Image for post
Image for post
iOS keyboard + OTP suggestion.
Image for post
Image for post
Android message + OTP suggestion.

Money transfer using a bank app

Image for post
Image for post
Comparison of a transaction verification. iOS (left) and Android (right).
Image for post
Image for post
iOS keyboard suggestion with code and amount of money.
Image for post
Image for post
Android bank verification message notification with no option to copy the code.

Final Impressions

4. Can it be better?

Consistency across all apps.

Automatically detect and input the OTP code.

An appropriate name for the OTP sender.

Image for post
Image for post
SMS notifications from Instagram (left) and OCBC Bank (right).
Imagine a user with no prior knowledge about Instagram being owned by Facebook. Would they be stressed out?

5. What do you think?

Better Experience Design is a collection of arbitrary encounters with everyday things that have given us either delightful or stressful experience.

Better Experience Design

Better Experience Design is a collection of arbitrary…

Briandito Priambodo

Written by

https://briandito.co - A designer, illustrator, and a writer. Interested productivity and creativity.

Better Experience Design

Better Experience Design is a collection of arbitrary encounters with everyday things that have given us either delightful or stressful experience.

Briandito Priambodo

Written by

https://briandito.co - A designer, illustrator, and a writer. Interested productivity and creativity.

Better Experience Design

Better Experience Design is a collection of arbitrary encounters with everyday things that have given us either delightful or stressful experience.

Medium is an open platform where 170 million readers come to find insightful and dynamic thinking. Here, expert and undiscovered voices alike dive into the heart of any topic and bring new ideas to the surface. Learn more

Follow the writers, publications, and topics that matter to you, and you’ll see them on your homepage and in your inbox. Explore

If you have a story to tell, knowledge to share, or a perspective to offer — welcome home. It’s easy and free to post your thinking on any topic. Write on Medium

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store