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9 Ways to Handle No-Show Clients
Don’t let last-minute cancellations damage your business
No-shows can be more damaging to your business than you might think. Not only do they disrupt your scheduling, but they actually cost you money, as the missed appointment could have been filled with another.
Luckily, there are a few simple practices you can start implementing today to dramatically reduce the number of missed appointments for your business. Here are nine points to remember when trying to reduce no-shows.
1. Make Use of Automated Reminders
Using automatic reminders does two things. First, it shows your customer that you care about them enough to send them a reminder, building a closer relationship between yourself and the customer.
Second, they improve punctuality. Studies have shown that text message reminders decrease the amount of tardiness among patients. Booking plugins, like those for WordPress, are a great way to automate your appointment reminders.
2. Give a Prepaid Option
Getting your customer to pay beforehand is a great way to ensure they will actually be there when it’s time for the appointment. The only thing that people care about more than time is money, and if they’ve…
