What is Microsoft Dynamics 365?

Dynamics 365 is the next-generation cloud-based solution for ERP and CRM. Dynamics 365 differs from other ERP systems allowing users to interact with the Microsoft stack and MS Outlook while managing financials, sales, purchasing, CRM, and other related duties.

In addition, Microsoft Dynamics 365 apps will use the same data model as Microsoft 365 Business. Microsoft aims to make data management easier across apps and corporate processes. This will reshape corporate processes and break down previous barriers between CRM and ERP.

Microsoft Dynamics 365 ERP and CRM applications work based on the modular type of application. As a result, your organization can pick one application and add more applications based on your needs as your business expands.

This let organization’s swiftly scale and adapt whenever necessary without disruptions as data from one application immediately connected ease the process of data sharing, storing, and analyzing without costly data migration procedures.

It essentially combines these features into applications that work in unison across the following platforms:

• The Customer Service module combines CRM capability with new features, current Parature functionality, and other Microsoft partnerships.
• Given the closure of Microsoft Dynamics Marketing, Microsoft announced the launch of a cooperation with Adobe for marketing.
• The Project Service module in Dynamics 365 offers project estimation and scheduling for project-based organizations. Excellent for professional services firms! Previously, this module was only available as a Dynamics CRM add-on.
• Sales is an essential module of Dynamics CRM, as it contains all the lead management and sales process features that a salesperson may require.
• Field Service is for businesses with field agents or workers. This add-on module takes advantage of the Microsoft cloud’s mobility and provides additional features that these businesses will appreciate.

What advantages does it have over others?

One of Microsoft Dynamics CRM’s main advantages is that it uses standard, worldwide web technologies like Java, .Net, and HTML in its development. This means firms design their customizations depending on their specific requirements without relying on a specialized programming language.

Why does a business require Dynamics 365?

5 advantages for your business:

· Flexibility

It’s significantly more flexible to have a monthly operational cost and a subscription model than it is to have capital costs. Because you buy what you need, it has the potential to be substantially less expensive. Additionally, Dynamics 365 eliminates the need to run your own data center and servers, saving you a lot of money.

· A new perspective on your customers

Dynamics 365 combines all types of customer data to provide a holistic picture of your customers. You can use pre-built KPIs to understand the client experience with real-time updates. You can customize the client experience and measure and track the health of customer relationships with ease.

· User-Friendliness

Dynamics 365 is built on Microsoft’s new AppSource app store, which allows you to quickly search for and download the apps you and your company require. This makes the solution simple to comprehend and implement. You can quickly look for an app to assist you as your demands vary.

· Add apps as your requirements evolve

Dynamics 365 is designed to be easy to use. Individual apps that work on their own or in combination can be used to develop a solution that meets your needs. You uncover the applications that help you evolve when your scenario changes and new needs arise.

· Purchase subscriptions by role

You only need to pay employees for their work, rather than purchase a single colossal license covering all roles.

Final Thoughts

Integrating Microsoft Office 365 with Microsoft Dynamics 365 is an excellent approach to leverage the power of cloud services to improve your customer relationship management: faster maintenance, broader availability, and greater coordination across many devices. Learn how to integrate Dynamics 365 with Exchange Online, SharePoint Online, and Skype for Business.