An unreserved apology from Bitfinex

Anneka Dew
Feb 9, 2019 · 1 min read

This morning (GMT) our customers were unable to access full functionality of the Bitfinex platform for over two hours. This was unscheduled, unanticipated and as unexpected to us as it was to you.

The issue that caused this downtime was attributed to connectivity. Our team identified and responded to the situation immediately and worked unremittingly to bring full service back as quickly as feasibly possible. Your safety is our top priority and we can confirm that all funds were safe during this period.

We fully appreciate that downtime is incredibly frustrating, especially at a time of market movement. In response, all of our support team who are available have come online to help deal with your queries. Please head to our support page to get in touch — https://www.bitfinex.com/support

We can only apologise unreservedly for the downtime experienced today. The issue has been resolved, and rest assured we are investigating the cause thoroughly to prevent a repeat.

We thank you for your patience,

The Bitfinex Team

Bitfinex

Announcements, developments & industry insights from…

Medium is an open platform where 170 million readers come to find insightful and dynamic thinking. Here, expert and undiscovered voices alike dive into the heart of any topic and bring new ideas to the surface. Learn more

Follow the writers, publications, and topics that matter to you, and you’ll see them on your homepage and in your inbox. Explore

If you have a story to tell, knowledge to share, or a perspective to offer — welcome home. It’s easy and free to post your thinking on any topic. Write on Medium

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store