Bittrex Global support for the Cortex [CTXC] blockchain upgrade
Bittrex Global is supporting Cortex (CTXC) as it transitions its blockchain from an Ethereum ERC20 token to a new mainnet token. Bittrex Global and Cortex Foundation have reached an agreement to ensure users are compensated for lost funds.
Bittrex Global is supporting Cortex (CTXC) as it transitions its blockchain from an Ethereum ERC20 token to a new mainnet token. On December 18, 2019 Bittrex Global will be doing a one time swap of our ERC20 tokens to their mainnet.
All CTXC users will retain the balance of their CTXC addresses, which will be migrated to the new Cortex blockchain. Bittrex Global users will need to generate new deposit addresses after the upgrade is complete.
Users’ CTXC exchange balance totals will reflect the same total that they had prior to the swap in a 1:1 manner. Once the swap is complete, ERC20 CTXC tokens will no longer be supported or be traded on Bittrex Global.
Note: All ERC20-based Cortex sent to Bittrex Global after the swap will not be recovered. Therefore, please do not send any ERC-20 based Cortex tokens to Bittrex Global after the swap on December 18. They will be unrecoverable and you will lose them.
Wallets will be closed for deposits and withdrawals at 5:00 PM UTC on December 18, 2019. If any ERC20 CTXC deposits you had sent to Bittrex Global are not settled by then (marked as pending), you may not be credited with CTXC. Any mainnet CTXC deposited to your address before this time cannot be processed or recovered. Bittrex Global will re-enable the CTXC wallet when we and the Cortex team agree that the migration is complete and satisfactory.
Some Bittrex Global users have recently experienced an issue whereby Cortex (CTXC) tokens were sent to mistaken addresses — resulting in the accidental misplacement of mainnet CTXC tokens sent wrongly to Bittrex Global ERC20 address.
To rectify this situation, Bittrex Global and Cortex Foundation have reached an agreement to ensure users are compensated for lost funds, that were sent prior the date of this announcement.
The Foundation will recover up to 150,000 CTXC tokens, so replacement coins can be issued to affected customers on a first-claim, first-served basis. We envisage that the 150,000 CTXC tokens should be sufficient to cover the losses users may have experienced.
The recovery and transfer will take place starting December 18th. To make a claim and be eligible for compensation, customers should submit a support ticket to Bittrex Global Zendesk by December 31, 2019:
https://bittrexglobal.zendesk.com
Bittrex Global Support will work with users to verify the loss.
These are replacement coins and the mis-sent tokens will not themselves be recovered by Bittrex Global or any other party.
For more information, please contact customer service through the support link above.
We would like to thank the Cortex team for working closely with us.
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