Tips to avoid scams, fake token giveaways & impostor accounts
At Bittrex Global, we know how important customer interactions and insights we can gain on social media are. Twitter, in particular is considered to be one of the most important channels in crypto. This platform hosts the most engaging conversations between our customers. Here, customers discuss our listings and reach out to us with support questions.
That’s why we remain extra vigilant when it comes to other Twitter users trying to impersonate us or attempting to scam you out of your digital assets. Unfortunately, it is common in the blockchain space for companies to be targeted by imposters of fraudsters.
If we see an imposter account pop up, we quickly contact Twitter and request that it is taken down. Once in Twitter’s hands, it can take several attempts, and even a few days, for these impersonation accounts to be removed.
We’re here to help you protect yourself and your assets from these scams. Below, we’ve provided a few helpful tips for identifying and avoiding fake offers you may see when you’re following announcements from Bittrex Global on Twitter.
Firstly, we do not offer or participate in token giveaways on social media. And, we definitely don’t ask people to send us tokens or fractions of tokens in exchange for larger token sums. If you see an offer like this that (at first glance) appears to be from us, it’s not. Don’t fall for it. That said, we see a lot of inventive ways that Twitter users attempt to impersonate Bittrex Global account and/or staff, but the most common are:
- Using our logo and replying to one of our tweets, even though the scammer’s Twitter handle is not even close to our verified account name: @BittrexExchange. An example is included below. Note how the user copies our logo and replied to our Tweet, but the handle/account name is not ours. (We’ve marked out part of the handle name.)
- Creating a Twitter handle that is a misspelled version of the Bittrex Global handle, using our logo, and replying to an actual @BittrexGlobal2 handle Tweet. Some of the misspellings we’ve seen include @BittrexExhange, @BittrexEchamge_, and @BlttrexExshahge. (BTW, all of those accounts have been suspended after being flagged by us.)
- Hacking another verified user’s account, stealing the Bittrex Global logo, and replying to one of the verified @BittrexExchange handle’s Tweets. Then, the fraudster writes the Tweet as if Bittrex Global is offering the giveaway or coin promotion, but of course, it’s not. Unfortunately, since people see the verified symbol, they don’t closely look at the name, and it seems more people tend to fall for this scam simply because of the verified symbol.
So, if you’re uncertain whether a Tweet is from us or not, the best way to make sure is to:
- Carefully check the Twitter handle to make sure it’s the correct spelling of @BittrexGlobal2.
- Check to see that it’s the verified account of @BittrexGlobal2 and NOT the verified account of someone else.
- Look to see whether the Tweet is a reply to the verified @BittrexGlobal2 handle, and if it is, go through steps 1 and 2 again.
Finally, fraudsters occasionally attempt to impersonate our executives, spoofing their personal Twitter handles, Telegram and LinkedIn accounts. They try to scam people with the same fake offers we see directed at our main Twitter handle. Please ignore these. The guidelines above apply to our company accounts and our executives’ personal accounts as well.
We realize that people want to act quickly when a deal seems too good to be true. But it’s always worth it to take the extra step and check that the Twitter user is who they say they are to help protect yourself and your digital assets. And, when in doubt, it’s probably best to simply not to participate in these types of offers if it appears to be from Bittrex Global.