The 3 Skills of Effective Leadership
Technical, Conceptual, & Interpersonal
A leader who is technically skilled possesses knowledge about methods, processes, and equipment for conducting the specialized activities of their unit. Additionally, they’ll have knowledge about the organization’s rules, structure, employee characteristics, and about the organization’s products or services (technical specifications, strengths, and limitations).
This knowledge is significant for planning and organizing work operations, training team members, and monitoring and evaluating performance. It seems to be most useful in situations like equipment malfunctioning and coordination breakdown.
Technical skills are acquired through training, experience, and formal education. Facilitated by exceptional memory for finer details, leaders who are technically skilled are well equipped for innovation since inspirational visions of a new product or service emerges from many years of learning and experience.
Conceptual skills refer to good judgment, foresight, intuition, creativity, and the ability to find meaning and order in ambiguous, uncertain events. These are very important, especially for coordinating various specialized parts of an organization. Effective planning, organizing, and problem-solving emerge, in part, from this skill.
Leaders who are conceptually skilled possess the ability to develop mental maps of the organization and identify critical factors and the relationships among them. They’re able to understand how the external environment will influence internal processes. Also, they understand how changes within specialized parts of the organization affect the others parts.
Interpersonal skills include knowledge of human behavior and group processes, the ability to empathize with others’ feelings, attitudes, and motives, and the ability to communicate effectively and persuasively. This skill is particularly important for developing and maintaining cooperation amongst team members and fostering positive professional relationships.
Leaders who are interpersonally skilled are well equipped to listen attentively and “self-monitor,” or adjust their own behavior to better fit situations. Interpersonal skills are perhaps the most important since people are at the center of every organization.
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