7 things I learnt about design

Before joining BlaBlaCar, I spent 7 years at PayPal. I learnt tons of things about design. Here’s the top 7.

  1. Your design work sucks at first. Iterations make it better.
  2. Projects are more complicated than they appear to be. Always.
  3. The problem you have to solve is not the one you’re being asked to solve.
  4. Learn to empathize with your users. Do the same with your colleagues.
  5. Constraints can be a huge source of inspiration.
  6. Asking for feedback is hard — user research techniques make it easier.
  7. Before any review, ask “What are you trying to achieve?”