Automakers Discover What They Don’t Know About Moving People

The future of transportation means mastering apps and customer service

Bloomberg
Bloomberg
Jul 11, 2018 · 5 min read
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Photo: Philippe Merle/AFP/Getty Images

By David Welch

General Motors Co. usually isn’t the place for direct feedback from drivers. Want to purchase a Chevy Malibu or get your Cadillac Escalade fixed? Deal with the local dealer, not the automaker. That’s what…

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