Deploying a Customer Support AI Chatbot with botique.ai QnA Platform in less than 10 minutes
FAQ Chatbot ( Question and Answer, or a QnA) provides predefined answers to user questions, similarly to Frequently Asked Questions web pages on businesses websites but with the added interactivity that is provided by the conversational component. In addition, a QnA Chatbot can engage your website visitors, provide the first line of support for many support issues, easing the load on your support agents (whether by phone or by mail or even by live chat)
In line with the launching of the new (free of charge) botique.ai QnA AI-powered Chatbot platform for Small & Medium businesses, we saw that it is imperative to show our clients how to use botique.ai Visual Platform to build, train, and deploy their AI-powered Chatbots with absolutely no coding experience whatsoever, and within less than 10 minutes!
botique.ai enables businesses to deploy highly intelligent, conversational chatbots, powered by unique NLP & NLU algorithms, and the powerful QuickPredict™ feature that utilizes supervised and unsupervised machine learning skills to provide our clients with the easiest, seamless AI training procedure, generating and matching synonyms, keywords and intents.
We had made it easy to build and deploy the QnA Chatbot using botique.ai Chatbot platform, following only a number of steps, to customize the bot, add questions and answers, and deploy it via a single line of code to your website (Wordpress, Wix supported) or publish it to the business's Facebook Page to answer users and engage visitors.
- Go to botique.ai dashboard, Create a username & Password, or log in using Google or Facebook Credentials,
- Verify your email address, you’ll be directed to the Chatbot creation wizard, set up your Agents (Chatbot) name, Language, and Welcome Message, Click Next.
- The Chatbot offers a way for customers to follow up directly with the business either by leaving a message, Call, or requesting a call back, or transfer to a human agent through the botique.ai Live Chat platform, or by integrating into an existing live chat or ticketing system, On the Contact Us page, Choose the way you want your customers to connect with your business, enter the appropriate details and click on Next.
- This is where the magic happens! Add a link to your Questions and Answers page, Frequently Asked Questions or a CSV file with Questions and appropriate answers for your business. Hit Import, the Artificial Intelligence NLP powered QuickPredict™ engine, will analyze the questions, highlight the keywords and their synonyms, and add them to the library in order to provide them to users appropriately.
This process will take a few moments depending on the size of the import, once you’re done the system will automatically direct you to the dashboard. From there, you can monitor and review all your Agents (Chatbot) actions, interactions, engagement, and conversations, in addition to Add, modify, delete questions and answers.
Publishing the Agent hasn’t been easier, from the left side navigation panel, click on Publish, and add the code line in the sandbox to your website following the instructions on the Publish Page.
You can also publish the Chatbot to Facebook, by clicking on Publish to Facebook (Facebook login might be required) make sure to grant the Chatbot appropriate rights on the business page, and you’re good to go!
Rajai Nuseibeh, botique.ai head of Marketing and Business Development, an executive, a former CEO & Founder with over 10 years of Technology and Innovation Experience.
